LeadFlow — Telegram Support Bot
A Telegram support and lead-routing bot concept with guided menus, request intake, operator assignment, status tracking, and webhook-based automation.
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Project Overview
LeadFlow shows a structured Telegram conversation that collects the right information before creating a trackable request for an internal team.
Core Features
- Guided inline-keyboard conversations
- Lead and support-request intake
- Operator routing and status updates
- Webhook, logging, and retry foundations
Technical Approach
Conversation states are kept explicit, callbacks are validated, repeated webhook events are handled safely, and administrator actions are separated from public user actions.
What This Showcase Demonstrates
Demonstrates a support bot that connects user conversations to a manageable business workflow rather than functioning as a collection of disconnected commands.
Demonstrates a support bot that connects user conversations to a manageable business workflow rather than functioning as a collection of disconnected commands.